- Care home
Compton House Christian Nursing Home
Assessment report published 12 August 2025
Contents
Ratings
Our view of the service
Date of Assessment: 19 June to 8 July 2025
Compton House Christian Nursing Home is a 'care home' that provides accommodation for older people, some of whom require support with their nursing needs.
The home was not always consistently and effectively managed by leaders. Changes in management, revised management structure and governance responsibilities, system changes and inconsistent delivery of quality assurance processes had meant that leaders did not always have consistent and organised oversight of the home.
Improvements were needed on the homes approach to assessing people’s capacity while more work was needed to be completed to ensure that staff had the skills and readiness to support people living with dementia.
Whilst there were improvements needed to governance structures, care systems, staffing culture, and quality assurance systems, we found that this did not impact on the care being provided. Staff treated people as individuals. People were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans were now detailed and guided staff about people's needs and how to meet them. Concerns and complaints were listened to and used to improve the service they received.
Staff provided safe, effective and responsive support. Systems and processes were in place to mitigate the risk of harm to people and to protect them from abuse. Staff understood their responsibilities in reporting potential safeguarding issues, while the provider understood their regulatory responsibilities. People were involved in the management of risk to their care and support. People were supported by enough staff. Appropriate infection control procedures were in place and the environment was kept clean and a safe place for people to live.
People were involved in assessments of their needs which took into account people’s communication, personal health and any equality needs. Staff monitored people’s health to support healthy living. Staff made sure people understood their care and support needs which enabled them to give informed consent.
People's experience of this service
People told us that they were happy with the service they received and spoke positively about the care and support provided. People said they were happy living there and described the home as open, friendly and welcoming. One person said, "As soon as I had the feel of the place, I really liked it." Another person said, “It's absolutely marvellous. They are so kind.”
People said staff always treated them with respect and kindness, and made sure any personal care was provided sensitively, preserving their privacy and dignity. We carried out a number of observations throughout the inspection and staff interacted with people sensitively, safely and compassionately. One person said, “They are very good. I truly wouldn’t mark one down, they work hard, they laugh and are always pleasant.” Another person said, “I'm happy, I like the staff, I like all the residents, no, I feel really relaxed here." Another person told us, “It's absolutely marvellous. They are so kind.”
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. They monitored people’s health to support healthy living.One person told us about their first experiences of the home saying, “When we come to visit, it was as soon as I walked in, everyone, right from the minute we walked in the door, to when we left, was so friendly and helpful.”
People told us they loved the feeling of the home and praised the facilities the home provided. One person said, “I have a fantastic room with shower room which I find very useful. I have all the room I need and a lovely view. I have room for my pictures.”