- Care home
Ridgegate Home
Report from 1 September 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 2 September 2025.
Ridgegate Home is a care home providing personal care and accommodation for up to 25 people. At the time of our inspection, 14 people were living at the service, some of whom were living with dementia.
At this inspection we identified concerns relating to poor medicines practices, poor record-keeping relating to accidents and incidents and learning from these and poor governance arrangements, particularly around identifying and acting on shortfalls within the service. In addition, the care plans and daily records for people living at the service were not well maintained, lacked detail and did not always include sufficient guidance for staff. We also found staff were not always following the principles of the Mental Capacity Act 2005 in that there was no clear evidence of people’s capacity being assessed and recorded justification for introducing restrictive practices to people.
Despite these shortfalls, we did find people receiving kind and attentive care from staff and people were provided with appropriate nutrition for their individual needs. Staff worked with external health care professionals to help ensure people received the most appropriate care. There were sufficient staff on duty and staff were recruited through robust processes. Although the registered manager was slightly behind on supervisions and appraisals due to transferring to a new human resource system, staff felt supported by management and their colleagues.
The environment in which people lived was clean and tidy and checked for safety, and the registered manager had an open-door policy in which staff and people felt comfortable to raise concerns.
People's experience of this service
People and their relative’s told us they were happy living in Ridgegate Home. They said staff were kind to them, knew them well and they had developed good relationships with them. People said that although activities were provided, they felt these could improve as sometimes they got, “Bored.”
People said they were offered a choice of meals and that they were supported to remain as independent as possible.
People said their living environment was kept clean and tidy and they could make their own choices in where they spent their time.
People and their family members were given the opportunity to be involved in the running of the service as resident’s meetings were held and surveys were conducted. This had resulted in some changes to the service.
People had access to healthcare professional input when required and where people’s needs changed, staff quickly involved external support to give treatment and advice.