- Care home
Advent House
We have served a warning notice to Ark Specialist Healthcare LLP on 17 March 2026 for failing to meet regulations in relation to good governance at Advent House.
Assessment report published 12 September 2025
Contents
Ratings
Our view of the service
Date of assessment: 23 June to 29 July 2025. The service is a residential care home providing support to people with a learning disability, and or autistic people for up to 6 people. There were 6 people living at the service at the time of our assessment. We found 3 breaches of regulations relating to person-centred care, safe care and treatment and good governance. We completed this assessment in response to concerns we had received about thew service. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was not always within these principles.
Right support:The provider did not always understand and manage potential risks to people. Staff did not always provide safe care to people to meet their needs. The provider did not always understand their duty to work in partnership with other agencies. Medication protocols for as and when required medication did not hold up to date information which was misleading for staff.
Right care: Staff did not always provide safe care to people to meet their needs. The provider did not always understand their duty to work in partnership with other agencies. The service provided care and support to people who displayed periods of agitation in different forms, but the provider had not sought professional involvement in ensuring the person was supported effectively. Care records did not evidence that people’s health and wellbeing was routinely monitored.
Right culture: The service did not always deploy staff effectively at the service to meet people’s needs. We received consistent feedback from staff and relatives that there was not always enough staff to support them with any activities they wanted to do. The provider did not always involve people in decisions about their care. People who lived at the service had a wide range of needs which were covered in the staff training programme. Staff described people in a positive way, focusing on their strengths and individual characteristics.