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Inspection report

Date of Inspection: 5, 11 February 2013
Date of Publication: 10 April 2013
Inspection Report published 10 April 2013 PDF | 90.23 KB

Overview

Inspection carried out on 5, 11 February 2013

During a routine inspection

Broadway Lodge provides different stages of the 12 step treatment programme in separate buildings therefore we spoke to four patients who used the detoxification programme; five patients who used the primary care and two who used the secondary care programme.

Patients we met with told us they were given full and detailed information about the programme they would undertake, before they were admitted. We saw in the care files that written consent had been sought from the patients in a variety of areas of service delivery. Patients who spoke with us confirmed this had occurred.

Patients spoken with told us that they felt their needs had been fully assessed and that staff understood them as an individual. There was an expectation patients would complete therapeutic duties and contribute to the running of the home. They told us �this develops a sense of responsibility between us.�

Patients we spoke with told us they had confidence in the quality of the staff knowledge, skills and experience. They told us �the staff are excellent� and �they are very skilled in the observation of people, they know when something isn�t right and act on it.� The patients we spoke with were able to articulate their own needs and comments and were confident about complaining.

We saw that the processes for record keeping of non stock medication were inadequate. We have made a compliance action requiring the provider to take appropriate action to address this area of non compliance.