Brocklehurst Dental Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice had access to large print or alternative formats of information and a magnifying glass to support patients with impaired vision. The practice had a hearing induction loop to support patients with a hearing impairment. The practice was wheelchair accessible with step-free access and ground floor treatment rooms. Staff had access to language translation services.

Staff were clear about the importance of providing emotional support to patients when delivering care.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website and entrance to the building.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided patients with information on how to access emergency dental treatment during normal opening hours and when the practice was closed. An out-of-hours message on the practice telephone system included an option for dental emergencies, which directed callers to the principal dentist. Arrangements were in place to divert calls to another dentist or the practice manager when the principal dentist was unavailable, ensuring patients could access urgent advice and support when required. Patients who had undergone more complex treatments, such as implant placement, were also provided with direct contact details should they require urgent assistance outside normal opening hours.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.