Prosper Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People told us they were treated with kindness, compassion and dignity. We found people’s care records were written in a respectful manner, considerate of people’s views and wishes. We found a culture of kindness where people who lived at the service were supported to be considerate of each other.

Staff told us and people confirmed that they took time to listen to people making sure they did not feel rushed and had the time to be heard.

People told us they had keyworkers and that some staff worked with them more frequently than others. We were told that staff knew people well and recognised when they were low in mood and needed support even if they were not openly asking for support.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider and staff recognised that people receiving support at the service had their own individual needs and tailored their care around those needs, with the involvement of the individuals.

People told us they were treated as individuals and that staff knew how to support them in line with their needs and preferences.

Staff told us how they were teaching one person at the service to cook and prepare their own meals. They looked at the strengths of people at the service and worked with them to make improvements to their skills where the person had said they wanted to do so.

The registered manager told us they supported people at the service to celebrate events that were culturally important to them. This included Halloween, Christmas and Easter. The service is situated in a multi-cultural area. People living at the service were from different cultures and ethnic minority groups, and staff respected the diversity of the people at the service.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported by the use of reviews, keyworkers gave people choice and control over their own care. People did their own shopping with support and, where needed, were supported to plan their own meals.

Staff supported people to take up hobbies and be part of the community. One person at the service was supported to attend local community groups. They had previously felt too nervous to attend alone so it was arranged for staff to support with this.

Staff supported people to maintain relationships with friends and families. This included support to visit and receive visits from friends and family members as well as staff supporting people to write to loved ones.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs and acted to minimise any discomfort, concern or distress.

People at the service did not require support 24 hours a day. However, they could contact the registered manager if they needed support outside of their support hours. The registered manager told us that if a person’s needs changed and they required support at additional times, staff were flexible, and arrangements would be made to support the person.

People told us they received support at the times they needed it. They said that staff were flexible and that their care was organised around them.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us that they were like a family, they said they felt listened to and valued by the registered manager and provider. Rotas were created in order to meet people’s needs and staff availability. The provider held team meetings where staff were able to offer feedback on how the service was run. We were told, and records demonstrated, staff had meaningful supervisions where they were asked about their work and if they had any training needs.