GHC Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

We assessed a limited number of quality statements in the responsive key question and found areas of concern. The scores for these areas have been combined with scores based on the rating from the last inspection, which was requires improvement. The service was in breach of legal regulation in relation to person centred care.

This service scored 46 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not make sure people were at the centre of their care and treatment choices and they did not work in partnership with people, to decide how to respond to any relevant changes in people’s needs. Records demonstrated and we observed people did not receive person-centred care in line with their needs and wishes. We reviewed 10 care plans and found they were not reflective of people’s choices and wishes. For example, there was no written guidance for staff to follow that included people’s routines, likes and preferences on how and when they wanted to be supported. This mean that people’s care plans were not individualised or person centred to ensure they were protected from task focused care. We found there was a lack of person-centred social activities and stimulation to meet people’s social needs. The were no staff members allocated to support with social activities. Management told us staff would support people. This meant care staff could only provide activities if they found spare time. This was not a person-centred approach, and this put service users at risk of boredom, low mood and social isolation.