- Care home
Trewan House Care Home
Assessment report published 16 February 2026
Contents
Ratings
Our view of the service
Date of Assessment: 9 December 2025 to 9 January 2026. The service is a residential care home providing support to older people including people living with dementia. We carried out this assessment due to concerns we had received in relation to people’s care and treatment.
There was an effective system in place for recording and monitoring accidents and incidents and safeguarding concerns were shared with the local authority when required. Our observations found the home clean and hygienic throughout. The provider made sure medicines and treatments were safe and met people’s needs. Staff worked alongside external health professionals to help achieve good outcomes for people.
The provider made sure there were enough qualified, skilled and experienced staff to safely support people. Staff were responsive to people’s requests for help. Staff told us they felt valued and supported in their roles.
Care plans were detailed and focussed on people’s personal likes, preferences as well as their physical care and support needs. People were treated with kindness. Staff spoke with compassion for the people they cared for, and we observed several kind interactions which showed staff had formed close bonds with people. A wide range of activities were on offer to meet peoples social, cultural and religious needs.
People received a responsive and person-centred service. Processes were in place to gather feedback from people, relatives and staff and the provider understood the importance of using this feedback to improve.
The home manager demonstrated a commitment to continuous improvement. They were able to demonstrate their areas of focus and what action they were taking to improve the service. The provider maintained good oversight of all areas of care provision and attended the home regularly to complete quality checks.
However, we found some inconsistencies in records relating to the management of people’s individual risks. We identified some gaps in the provider’s governance audits which meant not all issues we found in the environment were identified. We found no evidence of harm. However, further improvement was required to strengthen auditing tools to ensure these were proactive in identifying risk going forward. The provider was responsive to our feedback and updated care plans and made changes to governance systems before the end of the assessment process to improve the overall quality and safety of the service.
At the last assessment, the provider was in breach of the legal regulations in relation to safe care and treatment and good governance. Enough improvements were found at this assessment, and the provider is no longer in breach of these regulations.
People's experience of this service
People told us they felt safe living at Trewan House Care Home and their relatives felt staff went above and beyond to ensure their loved one’s safety and comfort. A relative told us, “I’m really happy with the standard of care, I get to know important information" People and their relatives were overwhelmingly positive about the kind and caring nature of staff. A person told us, “I love it here, all the staff are lovely, I couldn’t be happier” and another person said, “I am well looked after here.” A relative told us, “I cannot fault it, it’s such a lovely place, it’s not like a care home it feels really friendly and homely, [Person] is very happy here.” People could engage in activities that mattered to them. A person told us, “There is lots to do, bingo, dominoes and we have country and western nights.” Another person told us how they enjoyed the “Children’s choir, library and shopping trips.” We saw people leaving the home to visit a nearby school to watch the nativity play. When they returned, they appeared happy and a person told us, “How wonderful” it was.” People provided positive feedback about the cleanliness of their home. One person told us, “My room is kept nice and clean” and another told us, “Oh yes it’s spotless.” People provided positive feedback about the quality of food. We carried out observations using a SOFI tool. This is an observational tool used by inspectors to capture the experiences of people who use services who may not be able to express this for themselves. The outcome of our observations was positive, and we saw people were engaged in activities, communicating positively with each other, engaging well with staff and the atmosphere appeared calm, relaxed and comfortable.