- Homecare service
Alpha Care and Support Services Limited
Assessment report published 12 August 2025
Contents
Ratings
Our view of the service
Date of Assessment: 13 May to 12 June 2025. Alpha Care and Support Limited is a domiciliary care service registered to provide personal care to people living in their own homes and to also provide a supported living service. It is the only branch of Alpha Care and Support Services Limited, a privately run organisation. At the time of the inspection there were two people using the service. They were adults with a learning disability who lived in supported living settings one a home for 3 people and the other a flat.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People always had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.Where people lacked capacity , the staff involved those close to to people they supported to help reach the best decisions on their behalf. However, although people’s capacity was assessed we did not see how people participating in decisions about their care was recorded. We talked to the provider about the necessity of this and received assurances they were working with people and their next of kin and local authoriites to resolve this.
People’s care plans were well written and were from the perspective of the person supported. Plans detailed how to support people with their care, their wishes and preferences and how to manage their anxieties.
People were treated with kindness and compassion. Staff protected their privacy and dignity and treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The service supported staff wellbeing.
People's experience of this service
During this assessment we spoke with 2 relatives.Relatives were mostly positive about the quality of the care they received they found care staff were caring, supportive and compassionate. A relative said, “ I feel I get input , if staff come I get to meet them on induction, I give feedback if they are right match”. .
Relatives felt staff were suitably trained, knowledgeable and skilled to provide the care and support they needed. A relative told us, “ Any changes or new ideas for [person] we all come together to discuss at a suitable time, always ask my opinion, they really do involve me and come to me”.
People told us they felt listened to and consulted around how their care and support should be provided. People felt able to complain and were confident that if they did, action would be taken, and improvements would be made.
We also spoke with 3 members of staff which included the nominated indivdual and care staff. Staff felt supported by management and their colleagues. They spoke positively about working with the agency and said they felt valued.