Westwood Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff treated people with dignity and respect. We saw friendly interactions between people and staff. People, relatives and professionals all consistently told us that staff were compassionate and had people’s best interests at heart. One staff member said, “If you can be anything, be kind, and I think this is something all of us remember each day. We work well as a team to support each other and provide good caring support for residents.” A professional told us, “[Staff] are kind and caring. They get to know their residents.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans highlighted their individualities and guided staff on how best to support them. We observed staff being responsive to people’s needs on the days of inspection. Staff told us they spent time with people to get to know them, their history, background, and interests to provide individualised support. One person told us that they enjoyed studying a particular subject, one staff member also enjoyed this, so they did this together. We saw warm interactions whilst they were doing this. People’s rooms were personalised with their own belongings.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to be as independent as possible, where safe to do so. Some individuals were encouraged and enabled to carry out tasks within the home so they could feel involved. For example, people who wanted to, could help with setting tables or cleaning their own areas. People were encouraged to move around the home as independently as possible. Staff interactions were respectful and we observed people being given choices to remain in control of their daily routines.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff had a good understanding of people’s needs and preferences, and these were documented in people’s care plans. People told us that they liked staff and they were there if they needed them. Care plans were reviewed regularly and any necessary referrals to external agencies, such as the GP, had been done so without delay. We observed call bells being answered in a timely manner and people in the communal areas were supported if they raised any concerns. People were not rushed.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

There was a calm atmosphere throughout the inspection, and we observed staff interacting well together. All staff told us that they felt supported by the home manager and spoke positively about the home manager’s approach. Staff told us that they would be comfortable to ask for help or raise any issues should they have any. We saw staff being able to work flexibly to suit their life patterns. Staff spoke positively about the improvements which had been made to the supervision support they received. They were given the opportunity to express any additional training they wanted to attend.