- Homecare service
Compassionate Professional Care
Assessment report published 6 February 2026
Contents
Ratings
Our view of the service
Date of inspection: 16 to 19 January 2026. This was the first assessment of the service since it was first registered with CQC.
Compassionate Care for You Ltd is a domiciliary care agency that provides care to older people, younger adults, people living with dementia, mental health needs, physical disabilities and sensory impairments, within their own homes. The Care Quality Commission (CQC) only inspects where people received personal care. This is help with tasks relation to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 4 people receiving the regulated activity of personal care.
The culture in the service was extremely positive. All the feedback we received confirmed this. The registered manager had a visible presence within the service, was open and transparent and welcomed feedback from all who came into contact with them. The service knew the importance of teamwork and communication throughout which supported people in receiving a good experience. The registered manager addressed promptly any matters of concern and acted responsibly so any lessons were learnt.
Staff were treated equally and understood their roles and responsibilities and felt supported to give feedback. Enough suitably experienced and safely recruited staff were deployed to ensure care was delivered as planned for, and at the time it was arranged.
Staff knew people well and they provided people with person centred care. People were treated with kindness and compassion, and their privacy and dignity were upheld. People had choice of how their care was arranged. They were complimentary on how they were afforded flexibility of their care arrangements and were encouraged to maintain relationships with family and friends.
Infection Prevention Control (IPC) measures were in place and medicines were managed safely. People received a comprehensive assessment of their needs prior to support commencing.
Care plans and risk assessments were formulated and reviewed with people and those important to them so risks to health and welfare could be managed safely.
Managerial arrangements were effective which supported the governance and oversight of the service well. A number of audits were undertaken to ensure the service was monitored well and policies and procedures in place complemented this.
Staff had received a thorough induction; appropriate training and their competencies were checked through spot checks and regular supervisions.
People's experience of this service
All of the feedback we received assured us people received good quality care. Their own experiences and comments of the care provided were consistently positive. All spoke positively about how the service was managed and of the care they received. One relative said, “The service is managed extremely well. Another said, “I think they have been outstanding in the way they have supported us all.” Every person and relative said they would, and some had, recommended the service to others.
People and relatives said they felt safe and praised the staff for their compassionate and sensitive approach with the care provided. Everyone said they held positive and meaningful relationships with carers and managers. When people raised any concerns, these were taken seriously and acted upon swiftly.
People’s privacy, dignity and rights were upheld. Consideration was given to people’s cultural preferences, backgrounds and they chose how they wished for their care to be delivered.
People were treated as individuals and their care was developed around their specific choices and preferences. Reviews of people’s care arrangements were undertaken frequently, and when people’s needs changed unexpectedly, together with their relatives and others who were important to them.
People received their care as planned and almost always from the same carers. No one reported any missed calls. If there were changes to arrangements people and relatives said they were informed in advance. One relative said, “[Family member] has 2 carers that alternate. Occasionally we have other carers that we’re getting to know, but the bulk of the time it’s one of two carers.”
People said staff always wore appropriate clothing and Personal Protective Equipment (PPE) when delivering personal care. Medicines were managed safely. People were supported and encouraged with their meals. A relative said, “They’ll [staff] always make [name] breakfast, and make them something up like a sandwich for lunch time.”