- Ambulance service
Response Ambulance Service
Assessment report published 23 October 2026
Contents
Ratings - Patient transport services
Our view of the service
Response Ambulance Service (RAS), based in Leeds, is a patient transport service which transports adults aged 18 and above between hospital and home. It undertook both private and NHS contracted transport.
A local NHS ambulance provider contracted Response Ambulance Service (RAS) to deliver non-emergency patient transport services to and from healthcare settings across Yorkshire. The contract included key performance response targets.
For the year July 2025 to June 2026 it recorded 13,175 patient journeys.
We carried out an assessment of the patient transport service on 22 July 2026. This service had not been assessed before.
The onsite assessment team included 2 CQC inspectors. 1 CQC specialist advisor and 1 CQC regulatory coordinator. We spoke with 7 members of staff, 5 patients and checked 5 ambulances. The CQC specialist advisor spent time out with an ambulance and staff picking up and dropping off patients between home and hospital.
Patient transport services has an overall rating of good.
People's experience of this service
Patients told us the staff were very caring and explained everything to them whilst they were in the ambulance. Patients described staff as friendly, helpful and supportive and said they felt safe when using the service.