Ransdale House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The staff and management team always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People spoke positively about the kind and caring nature of staff. A person told us they were very happy and that they were well respected by staff. A visiting health professional said, “Personally I think this is a really nice home where staff treat people well.” They went on to tell us about the fun, laughter, rapport and comradery they had observed between people and staff.

We saw lots of positive interactions between people and staff during our visits. Staff were respectful, caring and promoted people’s dignity.

The staff and management treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff were alert to people’s needs and offered support that reflected their individual needs and preferences. Care plans were person-centred, and staff had a good understanding of people’s needs and how to meet them. We saw that people’s bedrooms were personalised to their own tastes.

The staff and management team promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to make decisions about their day-to-day life. Staff included relatives in making complex decisions where people could not do so themselves.

People took part in a range of activities and outings of their choice to promote their independence. This included, baking, swimming, visits to day centres, shopping and festive activities such as going to the BSL pantomimes. The provider supported people to enjoy holidays.

People were encouraged to be as independent as possible including with mealtime preparation. Sometimes this was changed into a fun event. For example, people took part in making pies for each other to eat and then gave a rating as to who made the best pie.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were attentive to people’s needs and responded quickly when people wanted or needed anything. Staff knew people very well and were able to anticipate and manage situations that may cause people distress. Information for staff about how to avoid people becoming anxious or distressed was included in people’s care plans. We observed staff responding promptly to people’s needs and acted to minimise any discomfort, anxiety or distress.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

A comprehensive induction and training programme was in place and staff received regular supervision. Staff said they were well supported and their feedback was sought and acted upon.