- GP practice
The Mayfair Medical Centre
Assessment report published 30 September 2025
Contents
Ratings
Our view of the service
Date of assessment: We conducted an assessment between 6 to 10 June 2025. The inspection was carried out due to an aged rating since the last inspection. The inspection team included a lead inspector, supported by a second inspector, a GP Specialist Advisor (SPA), and a nurse SPA. We carried out the remote clinical searches and remote interviews on 6 and 9 June and a site visit on 10 June.
The Mayfair Medical Centre is a GP practice that delivers services to 4,100 patients under a contract held with NHS England. The National General Practice Profile shows that 62.34% of registered patients are White, 18.5% Asian, 4.26% Black, 6.15% Mixed, and 8.74% Other. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. The practice is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities: diagnostic and screening procedures, family planning, maternity and midwifery services, and treatment of disease, disorder, or injury. This assessment considered the demographics of people using the practice, the context the practice was working within, and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The practice had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks were mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people to make decisions in people’s best interests where people did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The practice supported staff wellbeing.
People were involved in decisions about their care. The practice provided information people could understand. People knew how to give feedback and were confident the practice took it seriously and acted on it. The practice was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The practice worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas. Since the last inspection, the practice had made improvements and is no longer requires improvement.
People's experience of this service
We reviewed the National GP Patient Survey published in July 2024. The results for the questions were all above local and national averages. The practice received acknowledgment from NHS England for performing among the best in the country. The results in this report will refer to the 2024 results as the assessment was conducted before the 2025 results published, for which the practice remained above local and national averages. We reviewed the practice’s NHS Friends and Family Test (FFT) and the results were mainly positive. There was an active patient participation group (PPG) that represented the views of people using the practice. We spoke with representatives from the PPG, who described how managers made positive changes via their feedback, such as improvements with access. We asked the practice to invite patients to share their experience of the practice via the Give Feedback on Care form on the Care Quality Commission’s website. The overall feedback from patients and staff gathered from the inspection was positive.