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Inspection report

Date of Inspection: 16 May 2012
Date of Publication: 6 July 2012
Inspection Report published 6 July 2012 PDF


Inspection carried out on 16 May 2012

During a routine inspection

Peoples� diversity, values and human rights were respected. People who use the service told us that staff were very good at respecting their privacy. When they needed assistance with such things as dressing or bathing they found it a dignified experience. They said that staff respected their choices, preferences and decision making and they felt very involved in their care. They said they had been given lots of information about the service.

Peoples� needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People said they had been asked about their needs and staff displayed a good understanding of their needs and of them as people. They told us there were activities arranged for them at the service which were designed to assist in their care. They said their visitors were made welcome. One person we spoke with said her religious and cultural needs were very well respected by the staff.

They told us they had no concerns about their safety and wellbeing at Keech Hospice Care and that staff were very good at responding to call alarms when they needed them. They said that a member of staff could be located when needed and were always able to do what was required of them. People said that staff appeared competent, experienced, friendly and respectful.

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. The people we spoke with said they had never had the need to raise a concern, but if they did they would feel confident and comfortable in approaching the manager or senior staff. They told us they had been given questionnaires asking for their views on their care and the service and they had provided very positive feedback.

One person said of her experience at Keech Hospice Care: �It�s very pleasant here. I am comfortable and everyone is so nice and working hard to help me�. Another person summarised the view of the people we spoke with by saying: �I am perfectly happy with the way everything is done here. I�d rather be [cared for] here than anywhere else�.