Creative Support - Hampton Crescent

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed in line with best practice and reflected in people’s records. Care plans included clear information about people’s physical and mental health needs, communication preferences, risks, including early signs of deterioration and how staff should respond.

Where people’s needs changed, records showed care was reviewed and adjusted to make sure support remained appropriate.

Staff demonstrated a good understanding of people’s individual needs and how to support them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care planning and delivery were informed by recognised guidance and professional input, with appropriate risk assessments and specialist health plans in place for people with long‑term conditions.

Healthcare professionals provided positive feedback about the service, confirming staff made timely referrals and followed professional advice.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked well as a team and closely with external professionals, including GPs, social workers, district nurses, mental health services. Records showed regular communication and joint working, particularly where people’s health or risks changed.

Staff told us they worked well as a team and felt supported by managers, which helped ensure continuity and consistency of care. One staff member told us they enjoyed working at the service because of, “The teamwork between colleagues, the level of respect [between staff], the setting itself and the service users."

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to access healthcare services when needed, including GPs, district nurses and specialist services.

Records showed people were supported with nutrition and hydration and encouraged to maintain independence in daily living.

Staff balanced supporting people’s health with respecting their choices, including where people chose to take positive risks.

People and relatives gave positive feedback about how staff supported wellbeing and quality of life.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The service had systems in place to monitor quality, including audits of care records, medicines and incidents. Managers shared learning with staff, and responded promptly when issues were identified.

Evidence reviewed confirmed staff monitored people’s needs and health, which was reflected in positive outcomes for people, either because additional need for care was quickly identified and acted upon, or care package was adjusted due to people being more independent.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider made sure people were involved in decisions about their care and treatment. People told us they made choices about their care and support.

Records showed consent was clearly documented for care, medication and access to people’s homes. Staff respected their choices, including decisions involving risk.

Staff demonstrated a good understanding of the Mental Capacity Act and supported people to make informed decisions about specific aspects of their care.