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Chandos Lodge Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 18 June 2013
Date of Publication: 30 July 2013
Inspection Report published 30 July 2013 PDF


Inspection carried out on 18 June 2013

During a routine inspection

The people we spoke with expressed a high level of satisfaction with the care they received at Chandos Lodge. They told us staff were kind and friendly, and they had confidence in their abilities to do their job well. They said they were given choice in their daily activities, and full explanations prior to any support being provided. Care was always delivered in rooms, where privacy and dignity were maintained.

The nurse said that one member of staff was allocated to the lounge area to ensure people had their needs met whilst there. This staff member ensured people were comfortable, had drinks or nutritious snacks, and helped them with activities. Two people told us what a valuable service this gave to the people in the home.

We saw that the medications were stored and delivered safely, in accordance with good practice. Staff who gave medications were qualified and were trained to do so.

We read staff files and saw that good recruitment practices were in place. Their format and content ensured that staff had the knowledge and skills to meet the needs of people using the service.

The manager told us of checks undertaken to ensure the safety and quality of the home. They included care plan audits, medication checks and an infection control audit. These provided a monthly assurance scheme.

We examined staff and care records. We noted they were usually well written, and nearly always audited within the home's guidelines. We saw that storage of files was adequate.