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Chandos Lodge Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 15 July 2011
Date of Publication: 26 September 2011
Inspection Report published 26 September 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People received care and support from staff who were supervised and whose work was monitored and appraised regularly. Staff were provided with appropriate training to ensure that they had the knowledge and skills to undertake their role competently.

Overall, we found Chandos Lodge Nursing Home was meeting this essential standard.

User experience

We did not speak to people about this outcome area.

Other evidence

Staff told us that they were provided with a good level of training to assist them in their roles. We looked at a sample of staff members’ personnel files. These contained documentation which showed that staff were provided with appropriate training to give them with the knowledge and skills to undertake their roles competently. The training included an in house induction at the point of employment. During the induction period they worked alongside an experienced member of staff until they felt comfortable and were competent in undertaking their role. Following the in house induction we were told that they then undertook a more in depth induction which covered all the mandatory training. We saw a range of training certificates in staff files which included safeguarding training, food hygiene, health and safety, moving and handling, fire safety, medication training and infection control.

Further training had been provided covering dementia awareness, Parkinson’s disease and deprivation of liberty safeguards. We also saw documentation to show that registered nurses had been provided with opportunities to attend clinical skills training.

We were informed that dates had been booked for all staff to attend updates to their fire awareness training. We saw documentation to confirm this had been booked for September 2011.

The training matrix showed that there were some gaps to some staff members training, however we were informed this had been recognised and was being dealt with.

Staff said that they received regular supervision and an appraisal of their work. Staff meetings were held regularly and minutes were documented. They said they felt well supported in their roles.

All those spoken to were happy to be working at Chandos Lodge Nursing Home and told us there were very good training opportunities. One staff member told us that they had approached the manager for some specific training to further their knowledge and the manager was making arrangements to meet their request. Another member of staff said they found the manager very approachable, that she was always arranging training to enable the staff to develop. They said the training was very helpful and interesting.

Of the twelve healthcare assistants, we were told that nine had attained the National Vocational Qualification (NVQ)in health and social care at level 2 or above. One of the housekeeping staff had also attained their NVQ level 2 in cleaning and support