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Chandos Lodge Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 15 July 2011
Date of Publication: 26 September 2011
Inspection Report published 26 September 2011 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

There was a recruitment process in place, designed to ensure that people who use the service were cared for by suitable staff. However, the recruitment process did not include undertaking a further Criminal Records Disclosure check on staff who were returning to work in the home after a break in service. The service relied on their previous disclosure which could potentially place people using the service at risk.

Overall, we found Chandos Lodge Nursing Home was not meeting

User experience

We did not speak to people about this outcome area.

Other evidence

During this visit we reviewed the recruitment process and viewed a sample of new staff members files. Each file contained a completed application form, a full employment history, a health declaration statement and two references. The records confirmed that a full and satisfactory Criminal Records Bureau (CRB) check had been received. However, it was noted some references had been supplied on unheaded paper and there was no documentation to show they had been followed up to verify their authenticity.

During discussion with the provider it became evident that a member of staff had left the provider’s employment and returned a couple of years later. We looked at the staff member’s personnel file and found the provider had not followed a robust recruitment procedure to ensure the welfare of people living in the home. The provider had re-employed the person without undertaking a further CRB check to ensure the person remained suitable to work with vulnerable adults. This potentially placed people using the service at risk.

Job descriptions had been given to staff on appointment which stated their roles and responsibilities and all the files we viewed contained contracts of employment.

Staff we spoke to confirmed they had been required to provide all relevant information prior to beginning work in the home.