Threen House Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment, we rated this key question good. At this assessment, the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, compassion and dignity. People and their relatives had good relationships with staff. They explained staff were respectful and polite. We observed staff being calm, positive and friendly in all interactions. Staff did not rush people and took time to listen to them and to explain information. There was a friendly atmosphere. Relatives, staff and people using the service appeared relaxed and on good terms with each other. The registered manager and owner led by example.

Comments from people using the service and relatives included, “They are very caring. [The owner] is here every day and is so dedicated”, “Staff are very patient” and “They are really kind and very caring. At Christmas, [registered manager] and the team made homemade food for residents and family. We had a big Christmas party.”

People told us their privacy was respected and they were able to request the gender of care workers who supported them. We observed staff using privacy screens when they needed to provide support adjusting clothing or helping people who were in communal rooms. A relative explained that people’s individual requests for privacy were respected. They told us, “[Person] does not like staff being in [their] room when getting changed and staff respect that.”

Staff treated people as individuals. People and their relatives told us their religious and cultural needs were met. People explained they were able to have culturally appropriate meals and could request food and activities to reflect their individual needs. Comments from people and relatives included, “Every month we have a priest who visits for mass”, “We have opportunities for weekly communion” and “[The owner] takes me to church when I want to go.”

The registered manager created person-centred care plans which included information about people’s needs and preferences. Staff knew people well and told us they enjoyed getting to know about their background and life. A relative explained, “Staff read [person] so well. They are all familiar with [person].”

The provider promoted people’s independence, choice and control. People and relatives told us they were able to make choices about their care, and these were respected. A person told us, “I can decide when to go to bed. We have great freedom. There are really no restrictions.” Relatives confirmed that staff knew people well and were able to provide personalised care and information in ways people could understand.

Staff supported people to take part in social and leisure activities. There were a number of resources including games and musical instruments. There was a pet cat who people enjoyed spending time with. Comments from people and relatives included, “There is always something to do”, “They do exercises daily” and “There is so much fun here. They try to get everyone involved.”

People and their relatives explained staff supported them to be independent when they were able to be. Their comments included, “Staff allow [person] to do things for [them] selves” and “Staff try to keep [person] independent.”

The provider responded to people’s immediate needs. Staff monitored people’s wellbeing and requested medical support when needed. Relatives told us staff responded well to emergency situations. A relative commented, “They call me straight away if something is wrong.” People using the service told us staff were prompt and attentive when they became unwell. A person commented, “If you are unwell, they are onto it straight away.”

The provider ensured workforce wellbeing and enablement. Staff told us they were well supported. They had opportunities to learn new things and take on additional roles and responsibilities. Staff told us managers were supportive of their requests and offered advice and guidance. Staff had regular meetings with the registered manager and told us that the registered manager valued their personal wellbeing.