Brighter Future Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.This is the first assessment for this service. This key question has been rated good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were supported by staff who were kind, compassionate and maintained their dignity. Relatives told us, “The management and the care workers are very good. I can speak to [Relative] using the service over the phone, and video call. Staff always contact us if they were not sure of anything.”

Staff knew and understood people well, including their preferences, wishes, personal histories and backgrounds. People were supported to have choice and control over their care and to make decisions about their care, support and wellbeing.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals. Care plans were person-centred, based around the needs of individuals. Staff had a good understanding of people’s needs and how to meet them and people confirmed staff understood their needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans included information about people’s likes and interests, including food preferences where they required support with meal preparation. They also set out what people could do for themselves and what they need support with. This helped to promote their independence.

Care workers understood the importance of supporting people to maintain their independence and to live at home for as long as possible. A member of staff said, “We maintained privacy for [person] using the service all the times, let them make choices and respect their decisions.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People were involved in developing and reviewing their care plans. People’s health and medical needs were recorded in their care plans, along with contact phone numbers for GPs and next of kin. This meant staff had up to date information about how to meet people’s needs. Staff we spoke with had a good understanding of how to support individuals and people told us their needs were met.

Relatives we spoke with confirmed that they were contacted to plan upcoming events and its impact on the person using the service. Staff meetings were also organised following the meetings with the relatives and the information was passed to the staff.

Staff had undertaken training in First Aid, Health and Safety, and Oliver MacGowan training on Learning Disability and Autism. Relatives told us staff understood how to meet people’s needs.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff we spoke with were mostly positive about the support they received from the senior staff and told us it was a good place to work. A member of staff told us, “We felt supported by the registered manager and were able to discuss any issues in individual supervision and team meetings.”

Staff had access to training which supported them to meet people’s needs. They had regular opportunities to provide feedback, raise concerns and suggest ways to improve the service. This was achieved through staff supervision and team meetings. Staff were given a quarterly award recognition, gift of vouchers, Christmas hampers, and laptop at Christmas as a thank you for the work they do.