- Homecare service
Dedicated Care East Anglia Limited
We imposed conditions on Dedicated Care East Anglia Limited on 26 June 2026 for failing to meet the regulations related to safeguarding people from abuse and safe care and treatment at Dedicated Care East Anglia Limited.
Assessment report published 16 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 23 June – 03 August 2026. Dedicated Care East Anglia limited runs a domiciliary service and provides the regulated activity of personal care. We only viewed documentation relating to people in receipt of the regulated activity. At the time of the assessment that was 4 people.
The assessment was prompted in part by notification of an incident involving a service user. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this assessment did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of the care and support provided to people. This assessment examined those risks.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability were treated with respect, equality, dignity, choices, independence and had good access to local communities that most people take for granted. We found the provider did not consistently support people in line with this guidance.
The provider did not ensure that risks were identified, assessed and mitigated to ensure that people received safe care and support. They did not safeguard people consistently and action taken following incidents was not always appropriate which raised concerns around staff’s skillset and competence, and this meant outcomes for people were not always improved.
We found people’s needs were not always assessed accurately and their care plans were not always followed by staff. Care provided was not consistently evidence based. The provider could not evidence people were consistently given choices and were in control of their care and support needs. There were gaps around people’s consent and the information provided.
We found concerns of a closed culture within the service and poor governance. Policies and procedures were not accurate and not routinely followed, audits failed to identify concerns and statutory notifications were not routinely submitted. There was a lack of understanding into identifying where lessons could be learnt and shared effectively with the team.
However, people were supported on a regular basis to access the community. They were supported to attend medical appointments, to participate in activities they appeared to enjoy, and to develop their knowledge and skill sets with daily tasks to live healthier lives. To ensure continuity of care was provided, people were supported as individuals by the same staff.
We found the provider was in breach of 5 legal regulations. These related to person-centred care, consent, safe care and treatment, safeguarding and good governance. The provider had begun to action our concerns identified and sought external support to assist them in implementing improvements. They were working with commissioners to review peoples care and support needs.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
We have asked the provider for an action plan in response to the concerns found at this assessment.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
The provider gave us contact details for 1 individual to speak with who was the relative of a person in receipt of the regulated activity. We reviewed survey outcomes and gained feedback from healthcare professionals. Feedback from the relative and most of the feedback from healthcare professionals was positive.
The individual we spoke with raised no concerns over the care and support their relative received. The relative told us “They support [person] with keeping their home clean and tidy and help them fill in forms."
While this relative expressed general satisfaction with the care and treatment, our assessment found care or elements of care did not meet the expected standards. We reviewed people’s quality of life by using a tool that focuses on people’s experience of receiving care from the service.
The tool identified that people were not consistently in control of their care and given adequate choices. While positive risk tasking was identified, in some cases there was a lack of risk assessments. However, the physical environment was appealing, staff knew the people they were supporting, and people were engaged in hobbies and interests.