- Homecare service
Adelfi Care Services
Assessment report published 2 October 2025
Contents
Ratings
Our view of the service
Date of Assessment: 16 July 2025 to 29 July 2025. The service is a domiciliary care agency (DCA) providing support to people in their own homes. Not everyone using the service received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This was a planned inspection not based on risk. At the time of this assessment, 12 people were receiving personal care from the service. We found one breach of legal regulations in relation to the management of notifications of other incidents. We found the provider had not consistently submitted safeguarding and serious injury notifications, as legally required.
Whilst we found no harm or increased risk to people being supported, the provider had not notified us of important events relating to safeguarding and serious injuries. The provider had a record of any accidents and incidents; however, we found initial medical advice was not always sought and staff team learning from these events was absent. This was discussed with the provider to address.
The provider was supported by a team of dedicated staff who enjoyed their role, had strong values and promoted people’s right to privacy, choice and independence. Staff received training and regular supervision. Staff were complimentary about their managers and the service they delivered.
People and their relatives were fully involved in the assessment process. This ensured that people’s individual abilities were encouraged to maintain independence. They described the staff as kind, considerate and empathic. We found there was a positive culture of kindness and respect embedded within the service. The provider continued to demonstrate genuine care for people using the service outside of scheduled visits.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People and their relatives were highly complementary of the service they received, the managers and the staff. Comments and scores on nationally recognised care provider feedback websites were positive.
People received person centered care and personalised support based on their assessed needs and choices. People told us they were treated with kindness and compassion and always felt safe with staff. People knew how to raise concerns if required but said staff and managers were approachable and easy to engage with.
People and their relatives told us they were happy with the consistency of staff members and the support they provided. They told us communication from the managers was good and the service was flexible in making arrangements based on need and changes of circumstance.