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Archived: Ashton House Nursing Home

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Inspection report

Date of Inspection: 14 February 2014
Date of Publication: 7 March 2014
Inspection Report published 07 March 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 February 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We were told that before the service was provided to a person that the person's needs were assessed by staff conducting a pre-admission assessment. This ensured that the service was able to meet the needs of people and this was documented on a pre-assessment form which formed the base of the initial care plan.

Care plans were reviewed every month or earlier if a change in care needs was identified. We saw from looking at ten care plans that they were regularly reviewed, signed and dated. The care records were available for family members to look at and to ask staff questions. These care records included a mental capacity assessment, lasting power of attorney and future wishes, personal history, weight chart, manual handling assessment, medication record and multidisciplinary notes. In addition the care record contained the malnutrition universal screening tool (MUST), infection control risk assessment, pressure ulcer assessment and falls risk assessment. We saw that all of the risk assessments were reviewed on a monthly basis and signed by the person who had carried out the review. The care records were organised in a structured and easy to follow format.

We observed people's call bells being answered in a timely manner and assistance offered in a caring and compassionate manner. We saw that jugs of water were in each person's bedroom as well as in the lounge areas. We spoke to a visiting General Practitioner who told us that he was confident that the staff were knowledgeable regarding delivery of care and that he was happy with the standard of care provided. We also spoke to a visiting social worker who told us that 'this was a very good home and that the staff were very caring'.

We saw that the provider had a comprehensive disaster contingency plan in place and that this document was easy to follow and available to all staff.