Vision of Hope

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment of this service since CQC introduced ratings.This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their dignity.

Arrangements were in place to promote people’s privacy when they attended the clinic, for example, people were asked if they were comfortable to undergo treatment at the same time as others, or if they preferred to be alone.

People we spoke with were positive about the way they were treated. People praised the kindness and compassion of the service and the doctor providing the service specifically. They told us they never felt rushed. Two people commented on the positivity of the service and the impact this had on their own outlook and optimism.

The service treated people as individuals and made sure care, support and treatment met people’s needs and preferences. They took account of people’s goals, culture and unique backgrounds and protected characteristics.

People’s personal, cultural, social, religious and equality characteristics needs were understood and met. People’s communication needs were met to enable them to be fully involved in their care.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The service told us the provision of good quality information was a priority so that people could make an informed choice about treatments.

They were able to provide written information about specific procedures and dietary supplements and what to expect in terms of the process and outcome and any complications. They discussed this with people as part of the consultation prior to treatment taking place.

The service listened to and understood people’s needs, views and wishes. The service responded to people’s needs in the moment and acted to minimise discomfort, concern or distress.

The service ensured people could access the service as appropriate and was flexible in providing appointments at a convenient time. The provider was accessible to people including outside of normal working hours by telephone and could respond to queries promptly. We were told that people would be signposted to alternative services, such as their GP or local accident and emergency departments, if their symptoms indicated a more urgent medical problem.

The service did not employ any additional staff. The provider told us they operated the service in a way that was sustainable for their own wellbeing and enabled them to deliver person-centred care.