St Ann's Lodge 2

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately.

People were safe and happy using the service and they had no safety concerns when being supported by staff. One person told us, “I feel safe here. I’m happy here. [Staff member] makes me happy because she’s nice.” A relative of a person using the service said, “I have no concerns about [family member’s] safety. They (staff) are good with [family member] and know them and know how to look after them.”

Staff understood their duty to safeguard people and how and when to report safeguarding concerns to the relevant person or agency. A staff member told us, “I would inform the manager if there was a concern and make a record of what I’ve seen. Management should know what to do but I would go higher if needed.”

Managers told us there had been no safeguarding concerns raised by, and about, people in the last 12 months. They understood their responsibility to make timely referrals when needed and to work proactively with the relevant agencies to ensure people were safeguarded from further risk.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them.

People undertook a wide range of activities of their choice, at home and in the community. Staff made sure they stayed safe when doing so. A relative told us, “[Family member] gets taken out and goes to discos and such like. The staff understand [family member] very well and they have been there with them a long time…I have no concerns or worries.” The deputy manager said, “We have risk taking plans in place and have risk assessments to support these. We try and balance risks so people can be independent and not come to harm. We do a lot of health and safety training for staff and this gives them support to look after people in a safe way.”

Managers undertook regular reviews of people’s care and risk management plans to make sure these remained up to date with information about current risks to people’s safety and how these should be managed.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

People received care and support from a regular and consistent staff team. People’s feedback indicated they had no concerns about the care and support provided to them by staff. A relative told us, “[Family member] is well cared and looked after and they help [family member] on everything.”

Staff worked well together to meet people’s needs. A staff member said, “We have enough staff here. We have enough time to do all our work. I would say the communication is good between all the staff. We have good conversations and we work together and learn from each other.”

Staff were provided with regular and relevant training to help them meet people’s needs. They were supported to continuously learn and improve in their roles through spot checks, supervision and appraisal of their work performance.

There were safe recruitment practices at the service. Managers carried out the necessary checks required on staff that applied to work at the service, to make sure they were suitable to support people.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.