The Care Quality Commission
  • Care Home
  • Care home

Archived: Abbotsford Nursing Home - Romford

21 Gilbert Road, Gilbert Road, Romford, Essex, RM1 3BX (01708) 740355

Provided and run by:
Mrs Carmel Dempsey

All Inspections

15 January 2014

During a routine inspection

We spoke with two people who used the service, three family members, and five members of staff which included the registered manager. One person said, "it is very nice here. Everyone is kind and they look after me." Another person said, "it is very homely here. The staff spend time with me and talk to me." We saw that staff had a good rapport with people living in the home. We saw people enjoying activities and chatting with staff.

There were systems in place in place for obtaining informed consent from people who use the service. Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. A relative of a person told us, "I was involved every step of the way including gaining my consent and being involved in my wife's assessment."

We saw that all areas, including bedrooms and communal areas, were clean. No odours were evident. Staff had access to, and we saw they used, personal protective equipment such as gloves, alcohol gel for cleaning hands and disposable plastic aprons. One person told us, "the staff wear gloves when they wash me. I also see them washing their hands."

We looked at staff files and saw that the service followed procedures when recruiting new staff. Checks were in place to ensure that suitable people were employed.

The home responded appropriately to concerns and complaints. There were regular staff meetings, monthly audit checks, service user surveys and relatives' meetings which were conducted in order to improve the service.

26 February 2013

During an inspection looking at part of the service

We spoke to people who use the service and their relatives. People told us they felt happy at Abbotsford and with the care and support that was provided. A relative told us 'I find staff are friendly and approachable. You know when you walk in, it's a home from home'. Another relative told us 'they have worked well with us, I know it can't be easy. They valued my opinion and changed what I didn't like'.

We found that people were treated with dignity and respect and that their nutritional needs were being met. We found that people were safeguarded against the risk of abuse and there were enough suitably qualified staff to meet the needs of the service.

26 September 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at the home and described how they were treated by staff and involved in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs were met.

The inspection team was led by a CQC inspector joined by an Expert by Experience; people who have experience of using services and who can provide that perspective.

We used the Short Observational Framework for inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We observed that people who used the service were not supported to eat by staff.

People who use the service spoke positively about the service. A relative we spoke with said 'This home is much better and my wife is much happier here.' Another person said 'one particular carer is very nice and she is very caring.' Although we received positive feedback we were not assured that people using the service were treated with respect and dignity.

We spoke to two relatives who told us that they thought the care was good at the home. However, we found that people were not protected from the risks of abuse. We also found that there was not enough staff to meet people's needs.

Care plan documentation of people using the service lacked consistent and accurate information. People were not involved in their care planning and in the review process, which meant they did not have appropriate information provided to them about their care.