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Archived: Mayfair Homecare - Merton Good

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 2 September 2014
Date of Publication: 2 October 2014
Inspection Report published 02 October 2014 PDF

Overview

Inspection carried out on 2 September 2014

During an inspection in response to concerns

This visit was carried out by a single inspector who helped answer questions we always ask; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on looking at records and from speaking with eight people using the service and the relatives of two others. We also spoke with the care services area manager and the registered manager.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

People we spoke with felt safe receiving care and support from the service. People said, �I feel very safe in my home and with the carers.�, �The staff are lovely, I feel quite safe with them� and �We feel very safe at home with the carers.�

The service had assessed potential risks to people�s safety, health and welfare in their homes. There was appropriate guidance for staff on how to manage these risks to keep people safe from harm when they received care and support. However this information was not always accurate or up to date. This put people at risk of unsafe or inappropriate care as staff did not have access to up to date information about people�s care and support needs. We have asked the provider to tell us how they will make improvements and meet the requirements of the law in maintaining accurate records, which are fit for purpose.

Staff received appropriate information and training on how to protect people from the risk of abuse, harm or neglect.

Is the service effective?

People using the service and their relatives were involved in planning and developing their care and support. Their choices and preferences for how this was provided was used to develop their plan of care.

Staff received regular and appropriate training to ensure they were able to meet the specific needs of people using the service.

Is the service caring?

People spoke positively about the staff that cared for them. People said, �I receive wonderful help�, �The staff are lovely. They ask what I need and I tell them what is necessary � and �They make sure everything is done for and always make sure I�m comfortable before they leave.�

Is the service responsive?

People told us they were comfortable raising any issues and concerns with the registered manager who dealt with these quickly. People said, �They do their best for you and will try very hard to get things right�, �They act quickly when you need them to. I feel they are quite responsive �and �They are willing to be flexible. I spoke to someone just yesterday to see if the time of the morning call could be changed.�

The service had responded to peoples� concerns about late and missed visits and had made some improvements to reduce the incidences of these.

Is the service well-led?

The views and experiences of people using the service and their relatives were sought by the service. People said the registered manager was approachable and always willing to listen to them.

Regular checks were carried out by the provider and registered manager to assess and monitor the quality of service provided. Where improvements were needed, staff took appropriate action to make these.

The service shared learning from incidents with staff and took appropriate action to reduce the risk of these reoccurring.