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Inspection report

Date of Inspection: 19 November 2012
Date of Publication: 14 December 2012
Inspection Report published 14 December 2012 PDF | 85.99 KB

Overview

Inspection carried out on 19 November 2012

During a routine inspection

People told us they were treated with respect and with dignity by the staff team. They said treatment options were explained to them and they were provided with relevant information. People told us they were able to make choices about meals, therapies and their care and treatment. Comments included, “I look forward to coming every week”, “They treat you as a person and you are accepted” and “They explained all the options before admission.”

People told us their health care needs were met within the service. They said they had access to a range of therapies. We found that assessments and care plans were produced to guide staff in how to support people. We found that the care plans could be more personalised.

We found that staff had completed training and were knowledgeable about how to safeguard people from the risk of harm and abuse.

People told us the service was always kept clean and tidy. We found the service was spacious, warm, clean and suitable for its intended purpose.

People told us the staff team were friendly and caring. They told us they answered call bells quickly and had time to sit and talk to them. Comments included, “All the staff came and introduced themselves and they keep coming in for a chat. It’s so completely different to what I expected” and “The staff are really good."

We found that people were asked their views about the service and results of audits had led to changes in practice.