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Archived: The Beeches Nursing Home

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Inspection report

Date of Inspection: 16 November 2013
Date of Publication: 7 December 2013
Inspection Report published 07 December 2013 PDF

Overview

Inspection carried out on 16 November 2013

During a routine inspection

We visited The Beeches Nursing home on a Saturday. Twenty seven people were resident at the time of our inspection and we spoke with six people who used the service and three relatives about the care people were provided with. People who used the service told us �I�m on top of the world�. �the care I receive is wonderful� and �staff are so kind�. Relatives told us �they (staff) are brilliant� �it�s warm, it�s cosy, staff are kind, its welcoming and I�d recommend it.�

However, the people who lived at The Beeches House predominately had dementia type illnesses and therefore not everyone was able to tell us about their experiences. To help us to understand the experiences of people, we used our Short Observational Framework for Inspection tool (SOFI). The SOFI tool allowed us to record how people spent their time, the type of support they received and whether they had a positive experience.

We undertook observations of staff interacting with people who used the service. We saw staff respond and approach people in a kind and calm manner. We saw that staff showed, through their actions, conversations and during discussions with us empathy and understanding towards the people they cared for. We saw that people's privacy and dignity was respected by the way that staff assisted people.

People were protected from the risks of inadequate nutrition and dehydration.

People were cared for by staff that were supported to deliver care and treatment safely and to an appropriate standard. We found there was enough qualified, skilled and experienced staff to meet people�s needs.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.