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Sussex Grange Residential Care Home Good

All reports

Inspection report

Date of Inspection: 13 August 2013
Date of Publication: 26 September 2013
Inspection Report published 26 September 2013 PDF


Inspection carried out on 13 August 2013

During a routine inspection

People told us that they received kind, gentle care that met their needs. They said they liked living at the home and that they were afforded plenty of choice about how they lived their life. One relative told us, "We are always made most welcome and feel very much at home." Someone who recently received respite care wrote to say, "The care was excellent. The staff were very good and supportive of my needs."

We spoke with staff who said they enjoyed their work and felt the home provided good care. We were told they would be happy for their relatives to be cared for at the home. The training on offer to staff ensured they were sufficiently skilled and knowledgeable to meet people's needs. They had a good understanding of their roles and the needs of individuals living at the home. Staff and people resident at the home appeared to enjoy each other's company very much.

The care records we looked at provided evidence that the care was planned to meet people's needs and that it was delivered as planned. Attention to detail in recording the care that had been provided showed us that staff observed and reacted to changes in people's condition and needs.

The community nurse we spoke with, along with what people living in the home told us, demonstrated that where staff had concerns about someone, they sought advice from the relevant healthcare professional and where appropriate, discussed the situation with relatives. One family member told us they felt very well informed about the care their relative was receiving and that staff always phoned them if there were any concerns, no matter how small.