- Homecare service
CM Supported Living Services
Report from 6 December 2023 assessment
Contents
Ratings
Our view of the service
We carried out this assessment between 11 December 2023 and 12 December 2023. We looked at how CM Supported Living Services assessed and planned for people's care needs, and how they trained and supervised staff to support people according to their needs and preferences. CM Supported Living Services supports people with personal care in their own homes, including supporting people recently discharged from hospital to regain their independence. The provider's processes and procedures supported staff to deliver good quality care which met people's needs and respected people's wishes and dignity. The provider had expanded their induction for new staff to support them where necessary to adapt to different cultural and professional expectations. This showed leadership and innovation in developing best practice in response to changes in the adult social care sector.
People's experience of this service
People's feedback about the service they received was consistently positive. They were satisfied their care workers had the skills and knowledge to support them, and that the support they received met their needs. People's relatives appreciated that people were able to return from hospital and spend more time at home with the provider's support. A typical comment was, "We consider ourselves lucky in having such a kind and professional team." If things went wrong the provider was open and honest with people and their families and worked to put things right and prevent them happening again. The provider made appropriate adjustments for people's needs arising from equality characteristics, responding in particular to people's individual communication needs.