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Inspection report

Date of Inspection: 10 January 2013
Date of Publication: 28 March 2013
Inspection Report published 28 March 2013 PDF | 99.08 KB


Inspection carried out on 10 January 2013

During a routine inspection

People who used the service were positive in their comments about the home. We were told that there was a waiting list for rooms at the home. People said �I have been here several years, I had to wait for a room it is so popular locally�, �I go to bed when I like and I decide whether I go to the lounge or stay in my room�, �the staff are lovely, very helpful and polite and they look after me very well, this is an excellent home� and �the staff are marvellous. I can do just what I like here and cannot fault anything�.

People told us they were satisfied with the care they received. We found that the care plan documentation did not identify that people's care needs were consistently met or that concerns raised by care staff were clearly addressed.

During our visit we saw that the home was clean, tidy and hygienic and the decor and furnishings were domestic in style.

The home is owned and managed by a charity. We were told the trustees of the charity were planning to build an extension to the home to provide additional bedrooms and communal areas. People who used the service had been consulted and involved in this planning and were keen to tell us about this venture.

From reviewing care records and associated documentation we found that the reporting of incidents or concerns had not been reported to the appropriate external organisations. For example to the primary care trust regarding medication.