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Archived: Joint Community Rehabilitation Service

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 18 December 2013
Date of Publication: 29 January 2014
Inspection Report published 29 January 2014 PDF | 89.22 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 December 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. We looked at eight care records. There was evidence that people had been involved in contributing to their care and support plans. Each record contained a statement written in the first person which clearly described how the person wanted to be supported. It contained their preferences and we noted the comments to the service of one person who said how their preferences had been incorporated into their plan, “I do not feel there is any way more can be done to improve the service. I really appreciate all that has been done both in personal care, the provision of equipment and the installation of lifeline and key safe. ” In the latest customer satisfaction survey, 44 of the 47 respondents were very satisfied with the overall service which included how they felt their care plan was tailored to their needs. The remaining three people surveyed were satisfied.

We saw evidence in records we looked at that care plans were regularly reviewed by a senior support worker. People we consulted confirmed their care had been reviewed and that they had been involved in this process. They told us, “I have a review when someone comes to visit so I am fully involved with it all.” This showed that people’s care was reviewed in partnership with them. Another person told us, “The senior carer has been out to ask me questions and the plan is how I want it. I am very happy with everything.”

We accompanied a senior support worker on a monitoring visit and noted that people who used the service were given choices about how they wanted their care to be delivered. This meant people’s autonomy was promoted. We found information about the service, including a complaints procedure were present in the file at the persons own home. This showed that people were given information about the provider.

We found people’s privacy, dignity were respected. We were told that support workers rang door bells before entering people’s property. The manager told us “The support worker will ask people how they want to be addressed, including what they like to be called. We find out what the client wants from the package of care, we work to what their goals are, especially as we work to enablement.” On a monitoring visit we saw that the staff spoke with people who used the service in a friendly and respectful manner. One person told us in their feedback, “It’s an excellent service. My carers are always helpful and cheerful.”

People who used the service were able to exercise choice in their care workers. We found that there were systems to respect people’s preferences with regard to the gender of care workers. One person told us “I preferred a lady to visit me and that’s what I got.” The manager told us, “Clients can talk to us about their needs and preferences and we note them. So, for example a person can ask for a male or female worker. However, at the moment we have only one man in the team.”