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Archived: Joint Community Rehabilitation Service

This service was previously registered at a different address - see old profile

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Inspection report

Date of Inspection: 18 December 2013
Date of Publication: 29 January 2014
Inspection Report published 29 January 2014 PDF | 89.22 KB

Overview

Inspection carried out on 18 December 2013

During a routine inspection

We spoke with the manager, two senior support workers, two support workers, a social care assessor and occupational therapist. We visited a person who receives a service in their own home and gained the views of other people who used the service. We looked at supporting care documentation and staff documentation.

The people we spoke with told us they were happy with the support they had received and with the management and support workers. One person who used the service told us, "I receive marvellous help in my own home. I'm very pleased with everybody who comes to me." Another person told us, "I'm as pleased as punch with the service. Nothing's too much trouble." Staff we spoke with had a good understanding of the support needs of the people who used the service.

Staff we spoke with confirmed that they felt supported and had received relevant training, which included the safeguarding of vulnerable adults. Staff told us that they understood the signs of abuse and were aware of how to raise concerns. One care worker told us "I am alert to the signs of abuse, I wouldn't hesitate to respond when it was needed".

People had been involved in making decisions about their support. During our inspection we found that people's needs were comprehensively assessed before and during the delivery of support.

The Joint Community Rehabilitation Service had effective systems in place to monitor and assess the quality of the service.