Palace Gate Practice is located in the London Borough of Kensington located at;

2A Pennant Mews

Kensington

London

W85JN.

The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities; treatment of disease, disorder or injury, and diagnostic and screening procedures.

The practice staff consist of two female and two male GPs. Two of the GPs work full time hours and the rest work part time. The rest of the practice staff consist of two medical secretaries/ receptionist, one typist, one financial administrator, and one human resources and training manager.

The practice is open Monday to Friday from 08:30hrs to 18:00hrs. The practice also offers 24hour care to patients who are registered as members of the practice. An out of hours service is provided by the practice and they also have an external company that delivers out of hours service. The doctors also attend the Westminster school twice a week to deliver a pupil medical clinic.

Before the inspection we reviewed a range of information. We reviewed information submitted by the service in response to our provider information request and the practice’s previous inspection reports from March 2016. During our visit we talked to people using the service, their relatives, interviewed staff, observed the premises and reviewed documents.

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.