- Care home
Ash Court Care Centre - Camden
Assessment report published 18 June 2026
Contents
Ratings
Our view of the service
Ash Court Care Service (Ash Court) is a 62-bed care and nursing home for older people. We carried out an assessment of this service between 9 December 2025 and 3 February 2026. This included a combination of 2 on-site inspection days and remote assessment. Ash Court is part of Forest Healthcare.
This was a comprehensive inspection carried out due to the age of the existing rating.
The provider was previously in breach of legal regulations relating to safe care and treatment and good governance.
During our visit, we identified some safety concerns in relation to the environment, including a missing emergency pull cord and trip hazards. This was brought to the attention of the registered manager and promptly resolved. However, we found this to be a breach in regulation, relating to providing premises which are properly maintained and governance as audits had proved ineffective. We will be asking the provider for an action plan in relation to this.
During our assessment, we saw evidence of person-centred care. People were well known to staff and treated as individuals.
Staff had relevant care work experience and received regular training. They were encouraged to undergo additional training to expand their skills.
The home was undergoing some refurbishment works at the time of our visit but remained a clean and welcoming environment.
There was a learning culture in Ash Court and improvements were made in response to complaints. This was shared with staff and partners in a transparent manner.
All feedback we received from partner agencies was positive.
People's experience of this service
People we spoke with told us they felt safe at Ash Court.
One person said, “The carers support me well and as a result, I feel safe and very comfortable here”. Some people felt they had a long wait for their call bells to be responded to. We reviewed care bell audits which did not show this to be a widespread problem. The registered manager was informed and planned to discuss this with people and staff to help understand mutual expectations.
People told us they felt care staff knew them well and understood the support they needed. Some people commented that they would like additional time to be spent with them for social purposes, though others felt this was not a problem.
People told us they enjoyed the activities on offer, as well as day to day use of the communal lounges for this purpose. One person said, “I like going to the lounge. I like playing cards as well as snakes and ladders.” Another person told us, “I have done some Spanish lessons. That was quite interesting.”
When asked about care staff, people said they found staff to be kind, warm and respectful. One relative said, “The carers are wonderful. They engage with me and [relative] and chat. They are very respectful.”
Most people we spoke with felt Ash Court was well-led. Both people living at Ash Court and their visitors spoke positively about the registered manager. They felt able to raise concerns and confident action would be taken to resolve them. “[Registered manager] does ask me how things are and I could speak to [them] if I was unhappy.”