You are here

Archived: The Chestnuts Nursing and Dementia Care Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 18 July 2011
Date of Publication: 29 September 2011
Inspection Report published 29 September 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People were respected and involved in their care, treatment and activities in the home.

User experience

People told us that they and their relatives were involved in their care and treatment. One person told us, “My daughter deals with the care plan”. One relative told us, “I am involved in mum’s care plans and the whole thing is excellent”. We observed staff interact with people and found that they were in most cases treated with dignity and respect. However, we observed on the first day of our visit, one member of staff feeding two people at the same time, which compromised their dignity. (See the staffing section for further details).

Other evidence

There was evidence that people had an assessment carried out on them prior to their admission and that either a relative and/or an external professional were involved in the process. People also had information about the service prior to coming to live there and this formed a key part in enabling them to make an informed choice about the home. We noted that people were supported to engage with their community either by going out with the support of an activity coordinator or by participating in community activities in the home e.g. church services. We saw records to indicate that people influenced decisions in the home through residents’ meetings, annual surveys and regular reviews of their care and treatment. The service was monitored by the provider on a monthly basis to ensure that people were involved in their care.