Headzpace Therapeutic Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider treated people as individuals and respected their preferences, needs and choices. Care and support were person-centred, with plans reflecting what was important to people and how they wished to be supported. Staff knew people well and adapted their approach to meet people’s communication needs, routines and preferences. Staff demonstrated a good understanding of people’s diverse needs and promoted dignity, privacy and respect in day-to-day practice. Daily records showed care was delivered to meet their needs and staff understood when and what people what peopled needed by understanding their body language, mood, facial expressions and adapted support in accordance to what they were communicating This meant people received personalised care that recognised their individuality, supported their rights and promoted positive outcomes.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to develop new skills to promote greater independence. For example, the provider delivered weekly educational sessions alongside daily living skills support, in addition to people’s allocated care hours, led by in house experienced education staff.

Records evidenced that people had made progress and improved their skills. One professional told us, “[Staff member] supports [person] weekly with independence skills, we get clear reports and there has been a significant improvement with their independence since staff’s involvement (i.e. going to a shop, completing self-care, supporting with chores around the home etc). [Staff] has formed part of [person] ‘Education Other Than At School’ offer and has worked with us to review their learning and development.” People were provided with choice and control in what they wanted to eat, drink, and how they wanted to spend their time.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People had personalised Positive Behaviour Support (PBS) plans in place, providing guidance for staff on how to respond in different situations and reduce distress. Professional feedback showed that staff were working with them to get to know people and to understand their needs. One professional told us, “[person] has shown significant improvement and development since they have been living there. At previous placement they were very unsettled but since being with Headzpace [Cross House], they have settled, are growing in confidence, will now go out into the community, [person] often refused before, and most significantly is starting to talk again.”

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.