Vysana Clinic

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this service since its registration. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a clear vision for the service which included being recognised as a respected and trusted medical practitioner with a focus on women’s health. Their long-term goal was to support longevity and preventative health, wanting people to look and feel their best whilst addressing their health benefits. Their aim was to provide doctor-led, patient-centred private medical care delivered in line with guidance and relevant UK clinical standards. They were committed to maintaining high standards of clinical governance, safe prescribing practice, medicines management, evidence-based care and patient dignity and respect. The provider strived to provide safe, high-quality care and prioritised safety, integrity, and service user satisfaction.

The provider had the skills, knowledge, experience and credibility to operate the service effectively with the support of the clinic manager. They did so with integrity, openness and honesty. They were knowledgeable about issues and priorities for the quality and future of the service.

The provider wanted staff to feel valued, respected, and empowered to speak up and raise concerns. They had developed a Freedom to Speak Up policy that encouraged staff to be open and honest. The provider ensured they listened to staff and addressed their concerns, offering a safe, open working environment to help ensure the highest standards of patient care.

Vysana Clinic fostered an inclusive and supportive culture that promoted equality and diversity in the way they worked. They complied with the Equality Act 2010 and did not tolerate discrimination in any kind. They actively recognised and respected the personal, cultural, social and religious needs of people and how these needs may relate to the treatment provided to them. We observed policies that promoted equality, diversity, inclusion and human rights.

The clinic had established clear governance processes that were appropriate for their service to deliver quality, sustainable care, treatment and support. The clinic acted on the best information about risk, performance and outcomes. There were effective arrangements for identifying, managing, and mitigating risks including risk assessments and a business continuity plan. Quality assurance activities and clinical audits were completed. Staff were clear on their responsibilities and regular meetings were held with minutes taken for each meeting. Policies and procedures were accessible on the internal shared system. Staff took patient confidentiality and information security seriously.

The provider provided us with examples of people and organisations they worked with. For example, as a Veteran themselves, the provider was part of The Veterans Association and had delivered a talk to people about how to access healthcare. The provider had also participated in community engagement and a fundraising event to raise awareness about ovarian cancer and raise funds for the Teenage Cancer Trust.

The clinic had a strong focus on continuous learning, innovation and improvement. They encouraged creative ways of delivering equality of experience, outcomes and quality of life for people. The provider was involved in the development of a Prescriber Competency Assessment Tool to support safe, reflective, and evidence-based prescribing practice. Reflective entries were compared against national prescribing expectations to show good practice and highlight areas needing development. Embedding this reflection into daily work reduced the risk of prescribing errors and strengthened overall governance. Long term goals include using this framework to support newly qualified prescribers, non-medical prescribers preparing for independent practice, and organisations seeking structured prescribing audits. This tool demonstrated innovation in digital clinical governance and proactive risk reduction. Vysana Clinic engaged in the safe and ethical implementation of artificial intelligence (AI) to support clinical governance, audit preparation, policy drafting, risk register development, and reflective learning. This organisation remains committed to innovation to enhance patient safety, quality of care, and professional development.