Archived: Central Medical Solutions

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect.

This is the first inspection for this service since its registration with CQC in April 2021.

This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity.

Arrangements were in place to protect people’s privacy. Although virtual consultations consultations were infrequent, staff confirmed that appropriate checks were in place to ensure privacy was maintained whenever they occurred.

The service collected feedback from patients and through five online consumer platforms. While formal trend analysis on people’s experiences of caring services had not yet been completed, the feedback we reviewed indicated positive trends. People reported feeling listened to and well supported in relation to their care.

The service supported staff wellbeing.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

Feedback we reviewed indicated positive trends, with people reporting that they felt involved in decisions about their care and that their views were listened to and respected.

The service promoted people’s choice and control over their own care, treatment, and wellbeing. Staff worked with people to tailor their care and treatment, in line with their personal care and treatment requirements.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern, or distress.

There was a system for queries triage to support people with immediate needs access to appropriate services.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were valued by leaders. Leaders had taken steps to recognise and meet the wellbeing needs of staff, which included the necessary resources for safe working, such as healthy and safe remote working and regular breaks. Staff reported being supported at work. We saw team-building days were established within the service.