- Homecare service
Lexrae Support Ltd
Assessment report published 18 May 2026
Contents
Ratings
Our view of the service
Date of assessment: 16 to 26 March 2026. Lexrae Support Ltd is a supported living service providing people with a learning disability and autistic people with care and support in their own homes. We assessed the service against the Right Support, Right Care, Right Culture guidance to determine whether autistic people and people with a learning disability were supported with dignity, equality, choice, independence, and appropriate access to their community.
The assessment included discussions with people using the service, their relatives, staff, and the registered manager. We also obtained information from the Local Authority prior to our site visit.
The service demonstrated a strong commitment to being diverse, inclusive, and highly person-centred, with a clear and consistent focus on supporting people to live lifestyles of their choosing and to have positive, meaningful life experiences.
Leaders and staff had taken proactive and reflective action to eradicate the impact of past poor experiences before using the service. This ensured people were listened to, empowered, and actively involved in decisions about their care and support. This approach gave people a strong and authentic voice in shaping their lives.
We saw exceptional practice across the service, which enabled people to experience fulfilling lives and meaningful opportunities aligned with their interests, aspirations, and individual needs. People were supported to make genuine choices, including choosing who worked with them, ensuring relationships reflected their preferences, needs, and personal values.
These approaches contributed to a service culture that was compassionate, empowering, and aspirational.
Robust governance systems and practices were in place to promote quality, consistency, and continuous improvement across the service. Spot checks were undertaken to monitor practices, ensure compliance with policies and procedures, and gather people’s views about the running of the service.
Staff were supported through frequent one‑to‑one supervision sessions, which provided opportunities for guidance, reflection, performance review, and professional development.
People's experience of this service
People told us they were actively involved in developing and reviewing their support plan. This ensured their views, preferences, and aspirations were central to decisions about their support.
A relative told us, “The staff are very caring and will go out of their way to ensure [person’s name] needs are met.” Support plans were presented in accessible pictorial formats, which promoted people’s understanding of their care and enabled them to engage meaningfully in discussions about their support. These plans also provided staff with clear, person‑specific guidance on how best to support people in ways that respected their communication needs, preferences, and individuality.
People spoke positively about the support they received and described strong, trusting relationships with staff. Interactions were warm, respectful, and responsive, which helped people feel valued and understood. One relative told us, “When I visit, I can hear [person’s name] and the staff laughing.” They also told us the support provided to their relative had been life changing for both them and their relative. Another relative told us, “[Person’s name] and staff made me a special Mother’s Day lunch.”
People were supported to access local amenities and opportunities within their community, enabling them to maintain a visible and positive presence in their local area. This approach promoted inclusion, independence, and meaningful engagement, reflecting people’s interests and chosen lifestyles.
People told us they felt safe and confident to raise any concerns. They said they could speak openly with staff or the registered manager and felt assured they would be listened to and supported appropriately.