Lovely Lane Dental Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

We reviewed patient feedback available online and feedback received directly by the practice. This feedback provided a positive view of the dental team and the care provided.

Patients consistently described staff as “welcoming,” “friendly,” “professional,” “kind,” “courteous,” “reassuring,” and “attentive.” Feedback indicated that staff “listened,” “explained treatment clearly,” and “made patients feel at ease.”

Comments included: “Staff were friendly and informative and made me feel at ease from start to finish,” and “Everything was explained clearly, and I felt well cared for.”

Patients said they felt treated with kindness, respect and compassion, and as individuals whose personal and cultural needs were respected. Feedback also reflected that staff acted with integrity and maintained privacy and confidentiality.

The practice shared results from a patient survey, which showed high levels of satisfaction with staff attitudes, communication, and the care provided. Staff also told us they felt respected, valued, and supported in their roles, with their wellbeing promoted by the practice.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.