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Inspection report

Date of Inspection: 14 January 2014
Date of Publication: 4 February 2014
Inspection Report published 04 February 2014 PDF | 76.77 KB

Overview

Inspection carried out on 14 January 2014

During a routine inspection

At the time of the visit there were four people living in the home. Three people had their own ensuite bedroom and one had a separate lounge; bathroom and bedroom which had been specially adapted to meet their complex needs.

We met with three people and six staff. We were also able to speak with a relative on the telephone. People responded positively when asked about the food and if the staff were kind. A relative told us they were very satisfied with the care and support one person received and that any minor concerns they had raised had been addressed promptly. They were particularly complimentary about the manager of the home as was one respondent to the relative's questionnaire, "we are especially pleased with the manager, her contribution to our relative is wonderfully refreshing".

Staff were motivated and said they "loved" their job. One staff member attributed this to the effective and supportive team work at the home.

Staff demonstrated a good understanding of safeguarding and what this meant to them to protect people from abuse.

The home was clean but in need of some updating and repair in some areas. Furnishings were minimal to reflect the complex needs of the people living there.

People were able to participate in a range of activities and there were enough staff to enable them to do this. Staff focused on people's strengths and abilities and sought ways to improve their quality of life and reduce the number of adverse incidents for people.