- Homecare service
Nationwide Care Services (Northfield)
Report from 17 March 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 1 April to 23 April 2025.
Nationwide Care Services (Northfield) is a domiciliary care agency and providing personal care to people living in their own homes. This is, help with tasks related to personal care and eating. Where they do, we consider any wider social care provided. At the time of this inspection 113 people were receiving support with personal care. The service provided safe care, and people were protected from risk of abuse. Staff understood and managed risks. Staff were appropriately trained and received support and supervision. Medicines were managed safely. People’s needs were assessed taking account of people’s communication, personal and health needs. Care plans contained detail of people’s interests, preferences, wishes and health conditions. People were able to access support when they needed it. Staff rota’s were managed well, ensuring people received their care visits without delay. The service monitored people’s health and took action to share any concerns with the wider multidisciplinary teams. People were supported to be independent and have choice and control over their lives. People were treated as individuals. Staff treated people with kindness, compassion and dignity. The service had good governance systems in place to support the monitoring of quality and to help drive improvement.
People's experience of this service
People received safe care, were protected from abuse and had their human rights promoted. The service followed safe recruitment processes and there were enough staff to support people. People’s medicines were safely managed. Care and risk management plans were individualised and met people’s needs. Staff knew people well and knew how they liked to be supported. There was a clear management structure and staff felt supported. The provider sought feedback from people, relatives, professionals and staff and used this to develop the service. There were effective systems to monitor the quality of the service and identify when improvements were required. Not all people could speak with us. Where this was the case, we assessed people's experience by speaking with relatives and staff as well as reviewing people's care records. We spoke with 10 people and relatives told us they were happy with the care provided and praised the staff and management team. Relatives told us people were able to do the things their loved ones enjoyed and felt listened to One person told us, “Just lovely carers, who always make me feel cared for and safe and I never feel like a “bother.” Relatives also felt people were safe, well cared for and received a good quality experience.