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Archived: FarleyMed Requires improvement

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Inspection report

Date of Inspection: 27 March 2013
Date of Publication: 24 April 2013
Inspection Report published 24 April 2013 PDF | 80.38 KB


Inspection carried out on 27 March 2013

During a routine inspection

People we spoke to who used the practice told us that they were very satisfied with the treatment they received at FarleyMed. One person told us that the provider was a very caring GP who always took the time to listen. People told us that they were given information about treatment and options available to them before making any decisions. One person told us ‘she is a very knowledgeable GP, she is certainly the best we have been to’.

The practice gave patients the information they needed to assist them to make their own decisions about preferred methods of treatment. The provider and staff were aware of their responsibilities regarding protecting people from abuse.

The provider had a system in place to monitor and assess the service provided and patients were able to provide feedback at each visit.

There was a flexible appointments system in place. People told us that their emails were always replied to promptly and that they could access appointments at short notice.