Ornate Health Care Derby

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because care plans did not always reflect the actual level of support people received ensuring they were supported consistently by staff. Despite this the staff members we spoke with felt they had sufficient information on how to support people.

People told us they had been involved in the initial assessment process. One person told us, “About a year ago they [manager] came and told me what they can do to help me, and how it would help me.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People received care and support that was tailored to their individual needs supporting them in a person-centred way following good practice guidelines. Staff received regular supervision and competency checks to ensure they were kept updated with best practice guidance.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Leaders and staff worked together to meet people’s needs. Staff said that they were given enough information about people’s needs to support them. Staff felt they had enough training to undertake their role. Comments included, “Yes I have enough training to do my job well, support is always available” and “Support is giving in the form of training, monthly supervision and monthly team meetings, spot checks are conducted randomly which are useful for staff to do their job properly.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff stated they were kept informed of changes to people’s needs and they monitored people’s health and wellbeing reporting any concerns to management. Some people told us staff members supported them to medical appointments. Staff were trained in basic meal preparation and food safety. Staff helped people with food and drink when this was part of their planned care.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans we looked at had been reviewed, detailing people’s individual care needs and helping to ensure they were supported by staff who were aware of their needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

At the time of this inspection leaders told us people using the service had capacity to make decisions regarding their care. Staff demonstrated an understanding of consent and best interest. They told us they sought people’s permission before providing care or support, ensuring decisions were made in line with people’s wishes.