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Archived: Friends Care Limited Also known as Sure Care East Kent

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 30 July 2014
Date of Publication: 20 August 2014
Inspection Report published 20 August 2014 PDF | 70.81 KB


Inspection carried out on 30 July 2014

During an inspection to make sure that the improvements required had been made

During our visit of 25 April 2014 we found that there was no staff training programme in place to train staff. Staff did not receive training so that they could identify potential abuse and so help to prevent it reoccurring. There were also not effective systems in place to identify and address any shortfalls in the service. The agency sent us information on 30 May 2014, which set out the plan of action that would take to improve the service.

At our inspection on 30 July 2014 we found that all staff who were employed by the service, had undertaken a range of training, including training in how to safeguard vulnerable adults. There were systems in place to ensure that all new staff received induction training and that staff’s training was refreshed on a regular basis.

There were systems in place to ensure that care plans were reviewed regularly, that staff training and supervision was kept up to date and that staff skills were kept under review. The views of people who used the service were regularly sought through telephone questionnaires, home visits and via an external website.