- Care home
Springfield Care Home Limited
Assessment report published 6 August 2026
Contents
Ratings
Our view of the service
Springfield care home is a care home for up to 45 people and at the time of this assessment there was 38 people living at the service. The service supports older people and people living with dementia.
We carried out this assessment on 15 July 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
People were protected from avoidable harm because staff understood safeguarding procedures and knew how to recognise and report concerns. Risks to people's health, safety and wellbeing were appropriately assessed and managed. However, window safety checks were not in line with current safety standards and window restrictors needed to be updated to be tamper proof. This was rectified by the provider immediately after our assessment.
Safe recruitment practices were followed, medicines were managed safely, and there were sufficient staff available to meet people's needs.
People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff were trained in DoLs and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.
People's needs were assessed and care was delivered in line with current best practice and guidance. Staff received appropriate training, supervision and support to carry out their roles effectively. People were supported to maintain good health and wellbeing and had access to healthcare services when required.
Staff consistently demonstrated kindness, compassion and respect. People told inspectors they were treated with dignity and their privacy was maintained. Positive relationships had been developed between staff and the people they supported, enabling care to be delivered in a person-centred manner that promoted independence and wellbeing.
Care and support met people's individual needs, preferences and wishes. People's views were sought and acted upon, and care plans reflected their personal circumstances and goals. People felt confident they would be listened to if they raised issues.
The service benefited from strong leadership and a positive culture that placed people at the centre of care delivery. Governance systems were effective in monitoring quality, safety and performance. Staff felt supported by management and worked collaboratively to continuously improve the service. Feedback from people, relatives and staff was actively sought and used to drive improvements.
People's experience of this service
People and their relatives spoke positively about the care and support provided and described staff as kind, caring and responsive. Feedback demonstrated people felt listened to and valued and that staff understood what mattered to them.
One person told us, "Yes the home is always clean and tidy” and, “Yes I am comfortable here.”. People felt able to share their views about the service and where confident staff would respond appropriately. One person said, "I have no complaints.”
People were supported to take part in their local community and a number of planned activities. One person told us, “I go out a lot - to the town and to the pubs.” We observed games taking place, a planned visit from the local church and people going out. A relative told us, “Staff are planning a mad hatters tea party, and we have a dementia friendly event at the local centre coming up.”
Relatives were equally positive about their experiences of the service. One relative told us, "There is a care plan and the home call me monthly to see if we have any issues and to check if everything is still alright for my relative.”
People and their relatives told us staff knew people well and understood their individual preferences and needs. One person commented, "There are no issues with the staff” and another told us, “The staff are all lovely.” A relative told us, “They know my family member really well.”
A Short Observational Framework for Inspection (SOFI) was completed during the inspection. Observations showed people appeared relaxed and comfortable in the presence of staff. Interactions were warm, friendly and respectful. Staff spoke to people at eye level, used gentle and reassuring communication and responded promptly when people sought assistance or reassurance. There was positive engagement between people and staff, demonstrating caring relationships and a positive atmosphere within the home. People were observed making choices about how they spent their time, with staff supporting these decisions and encouraging participation in activities that were meaningful to them.
People and relatives described receiving not only practical support but also emotional reassurance. Staff demonstrated patience, kindness and compassion when supporting people. A relative told us, “I absolutely believe that all residents are treated with dignity, respect and kindness. For me this shines throughout the care home. Their compassion and kindness is evident, even on the most challenging of days.”