- Care home
Elliscombe House
Assessment report published 11 September 2025
Contents
Ratings
Our view of the service
Date of assessment 8 July 2025 to 25 July 2025. We visited the home on the 15, 16 and 25 July 2025. This was a planned comprehensive assessment.
Elliscombe House is a nursing and residential care home providing personal and nursing care for up to 35 people. The service provides support to older people. At the time of our assessment there were 25 people using the service.
At the previous assessment, published in November 2024, the provider was found to be in breach of regulations in relation to risk management, safe use of medicines, staffing and good governance. This assessment found significant improvements had been made, and the provider was no longer in breach of regulations.
Risk management, staff training and staff support had been improved. Significant progress had been made in recruiting new staff. Staffing levels were appropriate, with safe staff recruitment practices in place. Staff received regular training and understood the importance of person-centred care. Staff asked for more specific training in certain areas. Leadership of care staff on each shift could be improved upon further.
Care plans and medicine management had improved; some further improvements were required. Quality assurance systems had been put in place, to ensure accountability, safety, rights protection, and high-quality care. The management team had worked hard to lead and improve the service. They were committed to continuous improvement.
Staff morale, working atmosphere and teamwork was generally very good. Staff told us they felt valued and well supported by the management team. The registered manager provided strong leadership and had overseen many improvements.
However, the home was adversely affected by the owner when they visited due to the way they spoke to some people and staff and disrupted staff routines. This significant issue was raised throughout this assessment. A plan has been agreed between the owner and the CQC to resolve this issue.
People's experience of this service
People said they felt safe and well cared for. They were protected from the risk of abuse by staff who knew what to look out for and how to report concerns.
Relationships between people and staff were much improved, because there was now a full and stable staff team in place. People were cared for by permanent staff they knew, rather than by agency staff. People and relatives were complimentary about staff. Staff were described as kind, respectful, and attentive. One person said, “They [staff] treat you as a friend, part of the family. They are very accommodating. I am happy here, couldn’t ask for a better place.” A staff member said, “The best thing about the home is the residents. I absolutely love the residents here.”
People felt they could speak up and their voice would be heard. Consent and dignity were respected and staff always sought consent before providing any care. People were supported to have choice and control and to make decisions about their care and wellbeing. People told us activities and events could be improved upon.